System Administrator “Alex”
Hello Alex! Tell us a little about yourself first.
Hello my name is Alexis Bernabese, I am located in Sarangani and I like playing musical instruments, I play the bass guitar and drums. I also play a little bit of violin. I have been in the IT industry for a total of around 15 years.
What was your profession before you became a VA?
I started with my first BPO company as a Tier 1 Technical support located in Davao. I actually live in a boarding house in Davao just for work. My second company is also another BPO company which takes it up to a total of 14 years. In my second company I met Jurdan. But this was different because it is work from home. I went back to Sarangani and there were a lot of advantages working from home. I get to spend more time with my family and fetch my kids. Unfortunately Jurdan and I were laid off last year and we were looking for a job. Jordan got into IVA PRO first and endorsed me and that is how I got into IVA.
How is your IVA PRO Experience?
It is my first time working as an MSP (Manage Service Provider), at first I was overwhelmed with the tasks. We support multiple clients and have more workload and learned more about different areas in this job. Also in the beginning I was only using LTE and had to change to a fiber ISP because there were a lot of servers and calls needed. I appreciated it more because more load equals more learning. When you are busy you do not feel like working and time moves fast. The coverage of our work is wide and handling multiple systems, I felt more growth with my career. I am very thankful for my colleagues, Shaine and Jurdan as well as Angkit from India. Shaine is our coordinator, she manages the tickets, so the three of us on the team can focus on tasks. Our client Boss Jason is also very nice as he allows us to adjust our schedules making the job very flexible. Recently Boss Darwin also joined our team and has been invaluable help to our team. Everyone is supportive and I have not encountered any issues. I want to learn more about network administration, where I would like to focus more on my growth and development.
Share with us some of your achievements.
My Achievements:
Financial stability
Able to pay for all my wants not just my needs
Better Relationship with my kids
More time with my family
Client valued skills
Daily Improvement with my career
Positive Feedback
Do you have any message for IVA PRO?
Thank you for the opportunity to work in IVA especially for the benefit of working from home. Thank you to the admins, Sir Donnie and Ma'am Crysta for always checking up on us. Sir Darwin has been the most approachable boss. We can easily ask him about difficult tasks, and he always delivers. I am really grateful I work in IVA PRO.
Any message to future aspiring VA’s?
My advice to those who want to work in this industry is if you want growth on skills to strive and work as a VA, or system admin, especially MSP. You are not just focused on one area and you will learn new skills that are detrimental in the IT industry, you can also choose a specialization, get better and get certifications. Continue to strive and you will eventually get there.
